Shipping policy

At Soiree New York, we strive to provide a seamless and efficient shipping experience to ensure that you receive your partywear just in time for your special occasion. Please read our shipping policy carefully for details on shipping methods, timelines, costs, and other important information.

Shipping Options and Delivery Times

1. Standard Shipping:

   • Delivery time: 8-10 business days.
   • Available unless otherwise specified.
     

2. Express Shipping:

   • Delivery time: 2-3 business days.
   • Available for selected items.
     

3. Overnight Shipping:

   • Delivery time: 1 business day.
   • Available for in-stock items placed before 9am.
     

4. International Shipping:

   • Delivery time: 8-15 business days depending on the destination.
   • International shipping costs are calculated at checkout based on location.
   • Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Processing Time

• Order Processing: Please allow 1-3 business days for order processing before shipping. Customized, pre-orders or made-to-order items may require additional processing time, which will be indicated on the product page.

Shipping Restrictions

• Some partywear items (such as delicate gowns or bulky accessories) may have specific shipping requirements due to size, weight, or materials. In such cases, shipping rates and delivery timelines may differ. These exceptions will be clearly noted in the product description.
• We do not ship to P.O. boxes or military APO/FPO addresses.

Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your package.
• If you have not received your tracking number within 3 business days of placing your order, please contact our customer service team at officialsoireebrand@gmail.com.

Lost or Delayed Shipments

• We are not responsible for delays caused by carriers or unforeseen circumstances such as weather conditions or customs delays for international orders.
• If your package is lost during transit, please contact us within 7 days of the expected delivery date, and we will assist you in locating the shipment.